Quality book of tools

Adopting elements from New Zealand and Australia, we drafted a tool to test in the Quality in Family Practice program a voluntary quality assessment program — for more information see www. In , we undertook an international review of primary care quality-assessment tools and a modified Delphi process with Canadian experts to validate the indicators we had drafted. Over the past year, we have rewritten, refined and categorized the indicators to align with the work being done in quality at the Ontario Health Quality Council and the Institute of Medicine in the United States.

This is the first edition of the Quality Book of Tools. It will continue to evolve as the work progresses and as we discover better ways to measure and assess the quality of family practices in Ontario. The Quality Book of Tools is intended to help family doctors and other primary care providers, teachers, researchers and decision makers assess and evaluate the complex nature of primary care. The Tool allows users to categorize the activities of family practices into practice management and clinical effectiveness.

The intention is that family practices will use the indicators to facilitate the measurement of performance in family practices, both practice management and clinical. Each of the eight chapters that follow comprises a category, with indicators and criteria specific to a particular part of the practice.

Getting to No is the real answer, until you get to no the person your trying to do a deal with wont tell you what their problem is. It is a great resource, particularly for those new to quality. Well, there is nothing wrong with classics. Although I try to read or at least glance through every newly published QA-related book I can get my paws on, here are a few not on the list I find myself picking up often for the stuff I do: The Goal by Eliyahu M.

Not only is that reading material and information free, but there are some great and very timely conversations that take place among fellow QA professionals.

And you can pick it up as it happens on your smart phone! ASQ has a full array of global, industry, regional, local and topic-related groups on LinkedIn. Visit my LinkedIn profile to see a bunch of QA-related groups I follow… and you can link to them from there. For timely information, use social media. For timeless classics, use books. Management of Quality by Dr. Hitoshi Kume, Gemba Kaizen by Dr.

Masaki Imai, Dr. Hello, Sunil. Thank you for your comment. This is not considered by ASQ to be an exhaustive list, but a good start for quality professionals. We will consider doing a follow up on other books for quality professionals.

I also have to have a book by Russell Ackoff very high on any list of mine though which of his books to list is a very hard decision to make. Professionals in the quality field are touched on the subjects that are choosen from above said books.

Many of the professionals go back to books to referesh their learnings. Apart from the above mentioned steriotypic books on Quality, in todays world motivational and inspirational books are required to keep the changing enviornment. We appreciate the list of books and are delighted that we made the list. Are you sure you are doing everything you can to facilitate the process? Do you ever worry about missing reports or test results?

Are you as good as you think you are in immunization? Do you know how to conduct an audit of your practice? Do you know how to seek feedback from your patients?